ServiceNow Change Manager and Process Owner

Welcome to Western & Southern Financial Group – Our focus on creating value for our customers through everything we do is foundational to who we are. We provide meaningful and challenging work for our associates, a key facet of our incredible culture that helps make Western & Southern a career destination.

135 years of operating history:

· Born as a modest, door-to-door life insurance business and built to last forever

· Ranked 314 on Fortune 500

· Ranked No. 29 among Fortune 500 companies as a best company for career growth

· Award winning Talent Development Team

· Top 10 for Top Spouse Employer and Military Friendly Employer in 2023

· We consider Cincinnati the best place to live, work and celebrate life – that is why we are committed to doing good for our community

Our Culture

We are building our company to thrive and provide value to our customers, business partners and associates over the long term. To accomplish this, we look for professionals who embody our culture of integrity, top-notch performance, collaboration and teamwork. We are committed to hiring and developing associates who are driven to excel, have a strong work ethic and use astute, fact-based and ethical judgment in decision-making.

A Day in the Life

Be the driving force behind safe, smart, and successful IT change—helping our teams innovate with confidence as our Change Management Process Owner. In this role, you’ll help guide secure, reliable IT transformation that supports our mission and the customers who depend on us.

We’re seeking an IT Business Analyst III to join our IT Service Management (ITSM) Team as the IT Change Management Process Owner. In this role, you’ll help maintain system stability while driving innovation and continuous improvement across the enterprise. You’ll oversee technology changes through the ServiceNow platform, ensuring they’re implemented in a controlled, coordinated, and compliant manner. This is an opportunity to make a visible impact—enhancing governance, promoting accountability, and shaping a culture of agility and excellence. The ideal candidate brings strong analytical and communication skills, proven leadership and facilitation abilities, attention to detail, and solid ITIL expertise to help evolve one of our most critical ITSM processes.

Duties and Responsibilities

• Manage the ServiceNow Change Management process, resolve issues, and provide SME support and training.
• Lead weekly Local and Enterprise Change Advisory Board (CAB) meetings.
• Deliver monthly reporting and analysis on Change Management performance.
• Collaborate with Local CABs to escalate only high-risk or enterprise-impacting changes.
• Align with ITSM peers to ensure integration with Incident, Major Incident, and Problem Management processes.

‘Premier Benefits to Support YOU

· Comprehensive benefits including medical, dental, vision, prescription, pet insurance, life insurance, disability, Fertility, maternity/caregiver & parental leave, and more!

· Retirement solution with our 401(k) savings AND pension plan!

· Paid time off that increases with tenure.

· Tuition Reimbursement

· Subsidized affordable parking

· On-site Cafeteria and fitness center (including sports leagues)

· On-site Registered Nurse

· Career Coaching/Mentoring

· Individualized development plans and career pathing

Learn more about who we are visit; www.westernsouthern.com/careers/home-office-careers.