ServiceNow ITSM Specialist

Job Description:

The ideal consultant will support and maintain our ServiceNow platform, focusing on IT Service Management (ITSM), Change Management (CM), Configurations, and Discovery.

Key Responsibilities:

• Administer and support the ServiceNow platform
• Collaborate with stakeholders to gather and document requirements
• Perform daily operational tasks, such as managing incidents and service requests
• Implement configuration and customizations of new and existing modules
• Integrate ServiceNow with other apps and enterprise systems using APIs and web services

Requirements:

• Thorough knowledge of ServiceNow modules, including ITSM, HR, CSM, DRP, and the underlying architecture
• Proficient in JavaScript for writing ServiceNow scripts and customizations
• Strong understanding of ITIL processes and best practices
• Excellent communication and interpersonal skills

Education & Certifications:

• Bachelor's degree in computer science, Information Technology, or a related field
• 5-10 years of experience working with ServiceNow, including ITSM, CM, Configurations, and Discovery
• ServiceNow certifications are a plus

Schedule:

Hybrid work arrangement: 2 days onsite at White Plains, NY 10601