ServiceNow Solutions Lead

Job Overview

We are seeking an experienced ServiceNow professional to lead our team in delivering top-notch IT service management solutions. The ideal candidate will have a deep understanding of ServiceNow modules, including HRSD, CSM, ITSM, and be able to drive end-to-end implementations.

Key Responsibilities

• Provide technical leadership for ServiceNow Application Users
• Implement and manage ServiceNow modules such as Case, HR Case, Incident, Problem, Change, and Knowledge
• Develop and deliver reports and dashboards to inform business decisions
• Design and implement integrations with ServiceNow
• Conduct ServiceNow Release upgrade testing and security administration
• Deliver user training and support to ensure successful adoption of ServiceNow standard practices

Requirements

• 10+ years of experience in ServiceNow modules, specifically HRSD, CSM, ITSM
• Proven track record of delivering multiple end-to-end implementations of CSM, ITSM, HRSD, and CMD
• Strong understanding of IT service management principles and best practices
• Excellent communication and leadership skills
• Ability to work collaboratively with cross-functional teams
• Experience with reporting and dashboard development in ServiceNow
• Familiarity with Inbound and Outbound integrations with ServiceNow
• ServiceNow Release upgrade testing and security administration expertise
• User training and support experience

What We Offer

We offer a competitive compensation package and opportunities for career growth and development.