IT Service Management Specialist

Senior ITSM Developer

We are seeking an experienced Senior ServiceNow Developer to join our team. The successful candidate will be responsible for configuring IT service management platforms, developing automation scripts, and supporting technical staff in submitting and documenting change requests.

The ideal candidate should have 5+ years of experience in IT operations engineering, strong hands-on expertise with ServiceNow, Remedy, or similar ITSM platforms, and experience integrating security controls into IT operations workflows. Familiarity with ITIL v4 and enterprise change management practices is also preferred.

Key Responsibilities:

• Configure ITSM platform (ServiceNow, Remedy, Jira, or equivalent) to enforce change approval workflows.
• Develop automation for rollback, approvals, and post-implementation reviews.
• Support technical staff in submitting, tracking, and documenting change requests.
• Build dashboards and reports for technical compliance metrics.
• Pilot test enforcement workflows in high-risk domains (e.g., firewall, payment, surveillance).
• Troubleshoot and fine-tune enforcement controls to balance security with operational efficiency.

Qualifications & Experience:

• 5+ years of ITSM or IT operations engineering experience.
• Strong hands-on expertise with ServiceNow, Remedy, or similar ITSM platforms.
• Experience integrating security controls into IT operations workflows.
• Knowledge of scripting/automation for change rollbacks and enforcement.

Familiarity with ITIL v4 and enterprise change management practices is also preferred.