HR ServiceNow Business Analyst

Our people make SAIT great. The Human Resources team is here to help you make the most of your career at SAIT. Building on the Strategic Plan, our people plan provides opportunities to learn, develop and grow.

The Opportunity

The HR ServiceNow Business Analyst plays a key role in enhancing and expanding the ServiceNow platform to support SAIT’s Human Resources operations. This position collaborates closely with HR stakeholders to gather, analyze, and document business requirements, design efficient workflows, and optimize HR processes through ServiceNow. The role also involves coordinating with the ServiceNow team to ensure timely and successful delivery of solutions that align with HR and institutional priorities.

The ideal candidate will have strong experience in ServiceNow HR Service Delivery (HRSD) and related modules, coupled with expertise in business analysis and process improvement. Exceptional communication, facilitation, and stakeholder engagement skills are essential, as the analyst will guide HR partners through the process of translating business needs into effective and scalable ServiceNow solutions.

Role Responsibilities

• • Participate in the establishment and continuous review and improvement of business analysis standards, procedures, and processes
• Understand business process notation and techniques, as well as process improvement methods and criteria
• Work collaboratively with Project Managers and Business Subject Matter Experts (SME’s) by participating in process reviews and/or providing process-modeling services of current state and/or future state, including gap analyses
• Working with various functions and end-users to identify, document, and communicate standard business processes, and completing system, process and release documentation as required
• Interpret and translate customer's needs into functional and technical requirements. Manage group collaboration with business stakeholders, effectively facilitating meetings and workshops and elicit meaningful input from all group members
• Assist in identification of process strengths and weaknesses; research and recommend areas of improvement for overall productivity and efficiency
• Work with business stakeholder groups, project teams, technical experts, and vendor partners to ensure quality solutions are delivered to our client
• Extract, capture, analyze, organize, and prioritize business and/or data requirements for change and development requests
• Engage key stakeholders in the requirement gathering process and maintain their involvement throughout the delivery process.
• Collaborate with team members, projects, and vendor partners to define solutions that meet business requirements
• Identify technical and delivery risks and recommend mitigation strategies
• Lead initiatives, embrace change, and help to foster a positive and engaged team atmosphere
• Produces effective and professional written documentation and materials, including presentations to stakeholder groups
• Analyze data using Tableau and Power BI to uncover insights and trends.
• Develop dashboards, reports, and visualizations to effectively communicate findings.

Technical Capabilities

• • Collaborate with HR and cross-functional stakeholders to gather, analyze, and document business requirements.
• Facilitate interviews, meetings, and workshops to capture detailed process and system needs.
• Translate and document requirements, ensuring alignment with HR objectives and institutional goals.
• Serve as a liaison between the business, HR, and ITS ServiceNow teams throughout the Software Development Life Cycle (SDLC) to ensure requirements are accurately implemented.
• Conduct training sessions and provide support to end-users and administrators to promote effective use of the ServiceNow HRSD platform.
• Develop test cases and test plans based on business requirements.
• Conduct and coordinate user acceptance testing (UAT) to ensure solutions meet business needs.
• Identify and resolve issues identified during testing.
• Document requirements, processes, designs, workflows and diagrams
• Create user guides, training materials, and documentation to support end-users.
• Assist in the documentation and design of specifications for reports and dashboard that support business processes and decision making.
• Recommend and contribute to the development of new HR procedures and policies related to ServiceNow HRSD operations.
• Identify and evaluate opportunities for process automation and efficiency improvements within HR workflows.
• Assist in project planning, including defining scope, timelines, and resource requirements.
• Monitor project progress, manage risks, and ensure timely delivery of solutions.
• Communicate project status, updates, and issues to stakeholders in a clear and timely manner.
• In conjunction with the ServiceNow team, support and sustain the HRSD platform, including Employee Center, Onboarding, Case and Knowledge Management, and Lifecycle Events within the HR scope.
• Ensure new user access in accordance with platform roles, and permissions for the HRSD environment.

Qualifications and Experience

• • Minimum Qualifications
• Post-secondary degree or diploma in Information Systems, Technology, Business Administration, or a related field.
• 3–5 years of hands-on experience with ServiceNow, with a focus on the HR Service Delivery (HRSD) module.
• Strong understanding of HR processes, including case management, onboarding/offboarding, and the employee lifecycle.
• Experience integrating ServiceNow with other HR systems such as Banner, Workday, or SAP SuccessFactors.
• Minimum of 3 years of experience as a Business Analyst, preferably within an HR or technology environment.
• Demonstrated experience supporting projects throughout the Project Management Lifecycle (PMLC).
• Proven ability to identify and implement business process improvements.
• Understanding of security, compliance, and data privacy in HR technology.
• Preferred Qualifications
• Experience with additional ServiceNow modules, such as IT Service Management (ITSM) or Customer Service Management (CSM).
• Experience with project management and familiarity with Agile methodologies

Job classification: P5944 - Business Analyst

Salary range: $80,000 - $90,000

Paid Leave: 4 Weeks Vacation / 14 Flex Days per year

Hours Per Week: 37.5

Posting closing date: November 28th, 2025

About SAIT

SAIT is a global leader in applied education. Named one of Alberta’s Top Employers, we offer the chance to work with a purpose — preparing the next generation of industry leaders, entrepreneurs, advocates and explorers.

Building on our 100+ year history, we’re looking for innovative, bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT.

Community and Belonging is essential to achieving SAIT’s vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about Community and Belonging at SAIT.

At SAIT, we understand that experience comes in many forms. We’re dedicated to adding diverse perspectives to SAIT - so if your experience is close to what we’re looking for, please consider applying.

SAIT is committed to supporting persons with disabilities throughout the recruitment process. We will work with applicants to provide accommodations upon request to the Talent Advisor.

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