Senior ServiceNow Specialist

Responsibilities

• Writing clean, high-quality, high-performance, maintainable code
• Develop and support software including applications, database integration, interfaces, and new functionality enhancements
• Coordinate cross-functionally to ensure project meets business objectives and compliance standards
• Support test and deployment of new products and features
• Participate in code reviews

Qualifications

• Bachelor's degree in Computer Science (or related field)
• 3+ years of relevant work experience
• Expertise in Object Oriented Design, Database Design, and XML Schema
• Experience with Agile or Scrum software development methodologies
• Ability to multi-task, organize, and prioritize work

ABOUT THE ROLE

We are seeking a skilled ServiceNow Specialist with deep expertise in Customer Service Management (CSM), third-party integrations, and mobile application development. This role will be responsible for designing, building, and optimizing ServiceNow solutions that enhance our customer service operations, streamline system interoperability, and enable seamless mobile experiences.

Key Responsibilities:

Design & Development

• Customize and configure the ServiceNow CSM module, including case management, SLAs, entitlements, and playbooks.
• Develop and maintain ServiceNow Mobile Apps using Mobile Studio, Mobile Cards, Layouts, Navigation Menus, and Data Items.
• Create custom applications, workflows, and process automations using ServiceNow development best practices.
• Implement UI Policies, Business Rules, and custom scripts for platform logic and automation.

Third-Party Integrations

• Design and implement robust integrations with external systems via REST, SOAP, and IntegrationHub.
• Manage data exchange between ServiceNow and third-party tools
• Ensure integration security, performance, and data consistency.

Mobile App Development

• Design and develop custom mobile app experiences for field teams, agents, and customers using ServiceNow's mobile capabilities.
• Ensure mobile applications are responsive, intuitive, and aligned with business workflows.
• Leverage mobile platform features like Push Notifications, Offline Data Sync, QR/Barcode Scanning, and Geolocation when needed.
• Test and optimize mobile applications for performance and usability across different devices.

Collaboration & Platform Support

• Work with business stakeholders to gather and refine requirements.
• Provide input during sprint planning and agile ceremonies.
• Ensure compliance with coding and platform standards.
• Assist with platform upgrades, patching, and testing to ensure business continuity.

Required Qualifications

• 3+ years of hands-on ServiceNow development experience, including:
• Strong knowledge of Customer Service Management (CSM)
• Experience with ServiceNow Mobile App Development
• Proven success with third-party integrations using REST, SOAP, IntegrationHub, etc.
• Certifications including ServiceNow System Administrator and ServiceNow Application Developer
• Proficient in JavaScript, HTML, and mobile-specific design patterns.
• Familiarity with platform features such as Flow Designer, UI Builder, Service Portal, and App Engine Studio.
• Experience developing and deploying mobile apps within ServiceNow’s mobile framework.