ServiceNow Business Data Analyst

ECS is seeking a ServiceNow Business Data Analyst to work in our Arlington, VA office. Please Note: This position is contingent upon contract award.

ECS is seeking a ServiceNow Business Analyst with strong data analysis skills to support a large federal IT modernization initiative. This role bridges business process understanding, ServiceNow configuration, and data-driven insight to help agencies optimize workflows, reporting, and performance outcomes. The ideal candidate will translate mission requirements into actionable user stories, support data governance and reporting needs, and collaborate across functional teams to deliver measurable value through the ServiceNow platform.

Responsibilities:

• Serve as the primary liaison between business stakeholders and the ServiceNow development team to define, document, and validate requirements.
• Elicit and refine functional and technical requirements for new ServiceNow modules, enhancements, and integrations.
• Analyze, model, and map business processes to ServiceNow workflows to improve automation and efficiency.
• Support the design of dashboards, KPIs, and performance analytics for executive and operational reporting.
• Perform data validation, cleansing, and transformation activities to ensure accuracy and integrity of ServiceNow data.
• Assist with testing, UAT coordination, and change-management documentation.
• Develop user stories, acceptance criteria, and test scripts within Agile or SAFe frameworks.
• Support compliance with federal data governance, security, and accessibility standards.
• Provide ongoing support for process optimization, training, and knowledge transfer.

Requirements:

• Bachelor's degree in Information Systems, Business Administration, Data Analytics, or related field.
• 7+ years of experience in business analysis or systems analysis, including 3+ years supporting ServiceNow implementations.
• Demonstrated understanding of ITIL and ITSM processes and how they map to ServiceNow modules.
• Experience working with ServiceNow Reporting, Performance Analytics, and CMDB data structures.
• Proficiency in data analysis, visualization, and query tools (e.g., Excel, Power BI, or SQL).
• Excellent communication, documentation, and stakeholder-engagement skills within federal environments.
• Strong analytical mindset with ability to interpret and communicate technical data insights to non-technical audiences.

Req Benefits:

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