ServiceNow Platform Architect – RELOCATION TO CINCINNATI

About the role:

As a ServiceNow Platform Architect for TQL, you will drive the design, governance, and evolution of our enterprise ServiceNow environment. You’ll collaborate with IT and business leaders, mentor technical teams and ensure our platform is scalable, secure and aligned with business goals.

POSITION IS LOCATED IN CINCINNATI - PAID RELOCATION PROVIDED

What’s in it for you:

• Competitive compensation, benefits package and company perks
• Advancement opportunities with aggressive and structure career paths
• Access to the latest emerging technologies
• Reimbursement for continuous education and technical training
• TQL's IT Team offers a hybrid work environment with the ability to work remotely 40 hours per month
• We win wherever we go - Voted a 2019-2025 Computerworld Best Places to Work in IT

What you’ll be doing:

• Lead architecture, design, and implementation across ServiceNow modules (ITSM, CSM, ITOM, CMDB, Discovery, Service Catalog)
• Own and evolve the ServiceNow platform roadmap for enterprise scalability and alignment
• Develop workflow automation and partner with business stakeholders to deliver productivity solutions
• Establish and enforce platform standards, naming conventions, and development guardrails
• Mentor developers, administrators, and analysts
• Translate business requirements into platform-wide solutions
• Serve as escalation point for complex technical issues and integrations
• Oversee platform governance, code reviews, upgrade planning, and documentation
• Drive CMDB and Service Mapping strategy for improved automation and impact analysis
• Ensure integration architecture aligns with enterprise infrastructure (APIs, MID Servers, third-party systems)
• Lead proof-of-concept initiatives for new ServiceNow capabilities
• Maintain architecture documentation and reusable technical patterns
• Support release management, testing, and performance tuning
• Engage with ServiceNow support and community to resolve issues and stay ahead of product changes

What you need:

• Ability to be based at our headquarters in Cincinnati, Ohio. Relocation package provided.
• Bachelor’s degree in Computer Science, Information Systems or related field, or 7+ years of ServiceNow experience
• ServiceNow CSA required; CIS, CIS-CSM (ITSM, CMDB, Discovery) strongly preferred
• 7+ years of ServiceNow platform experience, including 3+ years in a lead or architect role
• Proven experience designing scalable ServiceNow solutions across business functions
• Advanced knowledge of ServiceNow architecture, best practices and system design
• Proficiency in Flow Designer, Integration Hub, APIs, and enterprise integrations
• Excellent communication, leadership and stakeholder engagement skills
• Strong documentation and system governance abilities

Where you'll be: 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245