ServiceNow Support

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Veridic Solutions, is seeking the following. Apply via Dice today!

Key Job Responsibilities:

Support of Service Management Office (SMO) tools including management of incidents, problems, changes, and requests associated with the ServiceNow platform

Support weekly release cycles and application deployments by support staff

Meet team SLAs for incident request management, etc. and support automation and continuous service improvement efforts

Ensure infrastructure and software is maintained, patched and upgraded in a timely manner

Required Qualifications:

ServiceNow Certified System Administrator (CSA) certification

Bachelor s degree

4+ years experience of technical & support knowledge including:

• ServiceNow APIs
• MID Server
• Basic to advanced scripting
• ServiceNow performance tuning

Excellent communication skills and the ability to develop clear written materials in support of objectives

Team player with the ability to lead discussions and initiatives with minimal oversight