ServiceNow Developer

Job Title: ServiceNow Developer

Location: Portsmouth Naval Shipyard, Kittery, ME

Clearance Required: Active DoD Clearance

Employment Type: Full-Time Contractor

About the Role

Seeking a highly skilled and motivated ServiceNow Developer to support SUBMEPP (Submarine Maintenance Engineering, Planning and Procurement), a critical Navy organization responsible for maintenance scheduling and planning. This role is central to optimizing ServiceNow usage across all aspects of SUBMEPP’s operations.

As a ServiceNow Developer, you will collaborate by leveraging clear communication with the technical team and SUBMEPP stakeholders to design, implement, and maintain robust workflow automation and App Engine solutions. You’ll streamline approvals, tasks, notifications, and integrations with external systems—all while adhering to DoD standards and best practices.

Key Responsibilities

• Configure and optimize Flow Designer workflows and App Engine automation

• Collaborate with Business Analysts and System Administrators on platform changes

• Interpret business and system requirements to build scalable ServiceNow solutions

• Develop and test digitally signed, regression-tested code with release documentation

• Create and maintain API integrations using JSON and JavaScript (ECMAScript5)

• Support integration with external systems including SPLUNK, SAP, Oracle, SharePoint, and more

• Establish and maintain Cloud/Mid-Server configurations

• Assist in CMMI Level 3 documentation, audits, and training

• Ensure compliance with DISA STIGs, DoD cybersecurity policies, and SUBMEPP standards

• Provide weekly performance metrics and status updates

• Conduct pre-deployment testing and ensure cybersecurity compliance

• Engineer high-availability, maintainable, and dependable solutions

Required Skills & Qualifications

• Communication & Collaboration

• Excellent verbal and written communication skills

• Strong stakeholder engagement and facilitation abilities

• Clear documentation for technical and non-technical audiences

• Team-oriented mindset with a proactive approach

Technical Expertise

• Deep knowledge of ServiceNow modules (ITSM, HRSD, etc.)

• Proficient in JavaScript, Business Rules, Client Scripts, UI Actions

• Experience with Playbooks and Activity Sets

• Familiarity with GitLab, MS Team Foundation Server, and ServiceNow DevOps tools

• Skilled in API development and integration with Navy systems

Analytical & Problem-Solving

• Strong troubleshooting and debugging skills

• Logical and analytical thinking to break down complex requirements

• Ability to design scalable, reusable technical solutions

Best Practices & Security

• Modular design and reusable component development

• Understanding of RBAC and secure ServiceNow configurations

• Experience with version control systems (e.g., Git)

• Adherence to DISA STIGs and DoD cybersecurity directives

Customer-Centric Mindset

• Focused on delivering user-aligned solutions that enhance operational efficiency

• Committed to high user adoption and satisfaction

Education & Experience

• Bachelor of Science in Information Technology or related field

• Minimum 5 years of ServiceNow development experience

• Familiarity with Software Development Life Cycle (SDLC)

• Experience with CMMI Level 3 processes and documentation

• Technical writing proficiency

If you are not interested at this time but know of colleagues who may be interested, please forward this email.

Feel free to call me if you have any questions. Looking forward to hearing from you!

E-mail: Samiuddin.m@ns4inc.com