ServiceNow Admin- Hybrid

Job Title: ServiceNow Admin

Location: Chicago, Illinois-Hybrid

Interview: Video

Work Authorization: USC, GC, & GC-EAD, H4-EAD – Only

Duration:- 6+ Months

Don't need or want a developer. Don't send that.

Job Description:

• Top 3 skill sets required for this role:

1. Understanding of basic platform administration (roles, ACL's, script includes, business rules, CMDB, etc)

2. Know how to debug in the ServiceNow environment using out-of-box tools

3. Javascript, XML, JSON

• Nice to have skills or certifications:

o 1. Knowledge of REST API's and how to debug them

o 2. Performance analytics experience

o 3. Certified System Administrator

Experience

• 2+ years IT experience, 1+ years working on ServiceNow

• Xanadu+ - preferred

• Portal, HR, ITSM, Customer Service, Catalog, MID Servers, Discovery Probes, Notify, Integrations, Scrum, ATF (automated-test framework), Transform Maps, JavaScript, XML, JSON, REST, SOAP

Responsibilities

• Configure and customize core ServiceNow applications (ITSM, CMDB, Change, Problem, Incident, etc.).

• Collaborate with business analysts, administrators, and other stakeholders to translate requirements into technical solutions.

• Build and maintain integrations between ServiceNow and external systems using REST, SOAP, or other methods.

• Develop and maintain client scripts, business rules, UI policies, and flow designer flows.

• Participate in platform upgrades and ensure customizations are compatible with new versions.

• Conduct unit and integration testing and support UAT activities.

• Write and maintain clear technical documentation.

• Identify areas for improvement in platform performance, user experience, and workflow efficiency.

• Provide support and troubleshooting for application issues and user inquiries.

• Help solution new ideas to improve existing and future business processes

• Work to uphold best practice and the integrity of the ServiceNow platform

Education & Certification

• B.S. in IT related field OR degree and equivalent work experience

• ServiceNow Certifications – preferred ITSM, ITAM, CMDB, SAM, HAM, FSM

• ITIL Certification – preferred

Best Regards,

Jaideep Shastri

Sr. Technical Recruiter || FUSTIS LLC

916-915-9898 (O) X 106 | 916-365-9533 (D) | jaideep.shastri@fustis.com