ServiceNow Platform Senior Support Administrator

Job Description

The successful candidate will lead the operational support, maintenance, and optimization of our ServiceNow environment. Key Responsibilities

• Administer and optimize ServiceNow platform (ITSM HRSD CSM CMDB)
• Manage users roles access controls and platform health
• Perform upgrades patching and ensure release compliance
• Troubleshoot incidents and service requests
• Oversee workflows catalog items UI policies and business rules
• Manage integrations via MID Server REST / SOAP APIs
• Enforce governance security and data quality standards
• Collaborate with architects / developers on change management
• Leverage Flow Designer and automation tools
• Mentor junior admins and support end-user training Required Skills
• Strong ServiceNow architecture and configuration experience
• Proven integration skills and ITIL / CSDM knowledge
• Familiarity with ATF Instance Scan and platform health tools
• Excellent communication and problem-solving abilities
• Experience leading admin / support teams