ServiceNow Senior Architect

ServiceNow Senior Architect

Location: Bangalore – Electronic City OR Chennai

Experience:9 to 14 Years

Employment Type:Full-time / Contract

Availability: Immediate Joiners Preferred

Job Description

Short Synopsis:

We are looking for an experienced ServiceNow Senior Architect to lead the design, development, and implementation of scalable ServiceNow solutions. The ideal candidate should have strong hands-on expertise in ITSM and ITOM modules, deep integration experience, and a solid understanding of Agile and DevOps practices. This role requires a balance of technical architecture skills, stakeholder collaboration, and hands-on configuration and customization capabilities.

Key Responsibilities:

• Lead the end-to-end design and implementation of ServiceNow solutions with a focus on ITSM and ITOM modules.

• Architect and develop ServiceNow integrations with third-party tools and enterprise systems using REST/SOAP APIs, MID Servers, and IntegrationHub.

• Work closely with business stakeholders, product owners, and technical teams to translate requirements into scalable ServiceNow solutions.

• Ensure alignment with ServiceNow best practices, governance standards, and platform security guidelines.

• Drive CMDB health, Discovery optimization, Service Mapping, and Event Management activities within the ITOM scope.

• Implement and promote Agile methodologies and DevOps practices for ServiceNow development, testing, and deployment.

• Provide technical guidance and mentorship to junior developers and team members.

• Participate in platform upgrades, patching, and performance tuning to ensure system stability.

• Maintain thorough documentation of designs, configurations, and development activities.

Primary Skills (Mandatory):

• Proven experience with ServiceNow ITSM and ITOM modules (Discovery, CMDB, Service Mapping, Event Management).

• Strong ServiceNow Integration experience (REST, SOAP, APIs, MID Servers, IntegrationHub).

• Solid understanding of Agile methodologies and DevOps pipelines within ServiceNow development.

• Hands-on experience in JavaScript, Glide Scripting, Flow Designer, and Business Rules.

• Expertise in ServiceNow architecture, configuration, and platform management.

Secondary / Preferred Skills:

• Exposure to Customer Service Management (CSM) and Human Resources Service Delivery (HRSD) modules.

• Experience in Service Portal development and UI customization.

• Strong analytical and problem-solving skills with a focus on solution scalability and maintainability.

Certifications (Highly Preferred):

• ServiceNow Certified System Administrator (CSA)

• Certified Implementation Specialist (CIS) – ITSM / ITOM / CSM / HRSD

• ServiceNow Certified Application Developer (CAD)