Senior ServiceNow ITSM Consultant

Job Summary:

We seek a highly skilled Senior ServiceNow ITSM Consultant with strong technical expertise and excellent communication skills to deliver scalable and high-quality ServiceNow solutions.

Key Responsibilities:

• ServiceNow Implementation & Configuration:
• Design and implement ServiceNow ITSM modules including Incident, Problem, Change, Request, CMDB, Knowledge, and Service Catalog.
• Customize workflows, UI policies, business rules, client scripts, and catalog items.
• Develop and maintain ServiceNow forms, tables, views, and dashboards.
• Process Improvement & Consulting:
• Work with stakeholders to gather requirements and translate business needs into technical solutions.
• Provide expert recommendations to optimize ITSM processes.
• Conduct workshops, demos, and training sessions for end users.
• Technical Development:
• Perform scripting using JavaScript on both client and server side.
• Integrate ServiceNow with third-party tools using REST/SOAP APIs.
• Manage CMDB, discovery, service mapping, and automation.
• Support & Maintenance:
• Troubleshoot and resolve issues related to ServiceNow ITSM modules.
• Monitor platform performance, ensure stability, and implement best practices.
• Perform regular upgrades, patching, and platform enhancements.