ServiceNow HRSD Principal Technical Consultant

ServiceNow HRSD Principal Technical Consultant Role Overview

• Lead the design, configuration, and development of HRSD solutions within the ServiceNow platform.
• Translate business requirements into technical architectures, data models, and workflows.
• Build and customize HR Case Management, Knowledge, Employee Center, Lifecycle Events, and HR Integrations.
• Develop custom applications, scripting (client/server), UI policies, and automation logic.
• Integrate HRSD with external HR systems (Workday, SAP SuccessFactors, Oracle, etc.).
• Conduct technical workshops, solution demos, and architecture reviews.
• Ensure platform performance, maintainability, and best practice alignment.
• Mentor junior developers and support knowledge sharing within the team.
• Collaborate with multi regional teams across Europe and the U.S.

Requirements:

• 3–7 years of ServiceNow experience (HRSD focus strongly preferred).
• Deep understanding of the HRSD data model, configuration, and developer-level capabilities.
• Proficiency in JavaScript, Flow Designer, IntegrationHub, REST/SOAP APIs, and platform automation.
• Hands on experience implementing HR Case Management, Knowledge, Lifecycle Events, or Employee Center.
• Ability to translate business processes into scalable digital workflows.
• Strong English communication skills (client-facing role).
• Relevant ServiceNow certifications a strong plus: CSA, CAD – CIS HRSD (highly desirable) – ITSM, ITAM, CSM, or App Engine certifications are a bonus.
• Experience with Workday, SuccessFactors, Salesforce, or other HR systems is desirable.
• Desirable: Japanese language proficiency (spoken/written).