REMOTE - ServiceNow Platform Architect

Seattle, WA / St. Louis, MO / Plano, TX / Dallas, TX / Houston,TX Must Have Technical/Functional Skills:

• Ability to define and translate business objectives (growth, retention, personalization) into actionable data and AI strategies.
• Understanding how data from commerce, marketing, and content systems drives unified, omnichannel experiences.
• Skill in quantifying business impact of AI and analytics use cases (e.g., uplift, cost savings, conversion gains).
• Experience engaging CMO, CDO, and CIO stakeholders to shape vision, roadmap, and governance.
• Ability to drive organizational readiness and help clients embed data-driven decision-making into their operating models.
• Expertise in connecting Commerce, CMS, CDP, and Marketing platforms using APIs, ETL, and event-driven architectures.
• Deep understanding of audience segmentation, identity resolution, and activation flows across tools like Adobe, Salesforce, or Segment.
• Proficiency with Azure, AWS, or GCP for data orchestration, AI model deployment, and analytics pipelines.
• Familiarity with predictive modeling, recommendation systems, and NLP applications for personalization and insights.
• Strong grasp of data quality, privacy (GDPR, CCPA), and ethical AI frameworks within marketing and commerce contexts. o Soft skills Communication: Excels at both written and verbal communication to present ideas clearly, write compelling copy, and build relationships with clients and stakeholders. Project management: Manages project scope, timelines, and budgets efficiently, especially during complex initiatives like a CMS migration. Analytical and problem-solving: Demonstrates the ability to break down complex problems and create data-driven solutions. A consultant must be objective and use research to identify issues and form hypotheses. Adaptability: Navigates different industries and client needs with ease, adjusting to evolving market conditions and new technologies. Leadership and collaboration: Guides teams, builds consensus among diverse stakeholders, and manages change with a focus on people.

Any 1 certification from below

• ADOBE REAL-TIME CDP- AD0-E605 Adobe Real-Time CDP Developer Expert
• ADOBE REAL-TIME CDP - AD0-E602 Adobe Real-Time CDP Business Practitioner Professional
• AD0-E606 Adobe Journey Optimizer Developer Expert
• AD0-E607 Adobe Journey Optimizer Business Practitioner Professional
• AD0-E406 Adobe Target Business Practitioner Expert
• AD0-E410 Adobe Target Optimization Specialist Professional
• • AD0-E208 Adobe Analytics Business Practitioner Expert Roles & Responsibilities
• Advise clients on data and AI strategies that enhance customer experience, personalization, and commercial performance.
• Design and orchestrate data ecosystems spanning Commerce, CMS, Marketing Automation, and CDP platforms (e.g., Adobe, Salesforce, SAP, Bloomreach).
• Translate business challenges into AI use cases, from predicti ve analytics and recommendation engines to next-best-action and content intelligence.
• Collaborate with cross-functional teams (CX, MarTech, Data Engineering, Cloud) to architect scalable and compliant data solutions.
• Enable data-driven decisioning through dashboards, KPI, and insight frameworks that connect marketing and commerce performance.
• Stay ahead of innovation by assessing emerging AI technologies, data privacy trends, and experience-led commerce tools.
• Contribute to thought leadership and pre-sales efforts — shaping proposals, solution frameworks, and client workshops.