Senior ServiceNow Lead Architect

Job Description:

We are seeking a Senior ServiceNow Lead Architect with deep expertise in ServiceNow modules including HRSD, CSM, CMDB and ITSM.

The ideal candidate will have led multiple end-to-end, full life-cycle implementations providing guidance on architecture system support and best practices. This role involves mentoring users ensuring system performance and implementing integrations and upgrades.

Key Responsibilities:

• Lead multiple end-to-end ServiceNow implementations across ITSM, CSM, HRSD and CMDB modules. - Support ServiceNow application users across production and sandbox environments. - Manage administer ServiceNow modules including Case, HR Case Incident Problem Change and Knowledge. - Oversee ITSM, CSM, HRSD portal functionalities and automation workflows. - Design and implement inbound and outbound integrations including migrating custom API calls to Integration Hub. - Conduct ServiceNow release upgrade testing and ensure system security compliance. - Develop reports dashboards and metrics to track performance and usage. - Provide user training and documentation to enable teams to perform day-to-day tasks efficiently. - Collaborate with cross-functional teams and stakeholders to ensure smooth system operations.