ServiceNow AI - Predective Intelligence; Now Assist; Virtual Agent

Position: ServiceNow AI Developer

Exp: 4-10 Years

Location: Hyderabad [Madhapur]

Work mode: 2 Days WFO

• Experience: 4–10 years (can consider 3 years if strong in AI concepts).
• Core Module: ITSM (mandatory base experience).
• AI Skills in ServiceNow:
• Virtual Agent
• Now Assist
• NLU (Natural Language Understanding)
• AG&T (Agentic AI concepts)
• Incident summarization & custom AI use cases (e.g., summarizing knowledge articles).
• Integration Skills: General integration experience is also expected.
• Focus: Someone who understands how to use and customize ServiceNow AI features for end users and developers.

We are looking for an experienced ServiceNow AI Developer/Consultant to design and implement intelligent workflows and AI-powered features within the ServiceNow platform. The ideal candidate will have a strong background in ServiceNow development, combined with experience or understanding of AI/ML technologies such as predictive intelligence, Now Assist, Virtual Agent, and Natural Language Understanding (NLU).

Key Responsibilities:

• Design and implement AI features in ServiceNow, including Virtual Agent, Predictive Intelligence, and NLU.
• Configure and customize ServiceNow modules like ITSM, CSM, HRSD, or FSM with AI-driven enhancements.
• Integrate external AI platforms or LLMs (e.g., OpenAI, Azure AI) into ServiceNow for advanced use cases.
• Collaborate with stakeholders to identify opportunities for AI automation and efficiency improvements.
• Set up and fine-tune Now Assist and related LLM-powered capabilities within the ServiceNow ecosystem.
• Develop and maintain Virtual Agent topics and decision trees using Flow Designer and topic blocks.
• Implement and train predictive models using ServiceNow's Predictive Intelligence.
• Create, manage, and test custom ML solutions within ServiceNow Studio or via APIs.
• Ensure high-quality documentation, test coverage, and governance of AI models and features.
• Stay updated with latest ServiceNow and AI trends, releases, and best practices.