[Remote] Advisory Solution Consultant - Strategic Payer Accounts

Note: The job is a remote job and is open to candidates in USA. ServiceNow is a global market leader in innovative AI-enhanced technology. The Advisory Solution Consultant will support Payer Solution Sales, guiding revenue through technical consulting and collaboration with sales and product management teams.

Responsibilities

• Assist the sales personnel in the qualification of enterprise customer needs and performing pre-demo needs analysis.
• Participation on strategic accounts as the lead technical advisor
• Provide mentoring and training to peers and other colleagues in the organization.
• Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via web meeting.
• Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
• Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
• Responding to Request for Information/Proposal documents
• Staying current on product developments/releases to a level required for demo and POC/POC
• Supporting Marketing events – user conferences, trade shows, webinars, etc.
• Staying current on competitive analyses and understanding differentiators between the company and its competitors.
• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc. as it relates to the overall strategic initiatives of the customer.
• In conjunction with Sales Personnel and Professional Services, conduct transition briefing - communicate commitments, expectations, etc. in preparation for deployment.
• Act as the ServiceNow subject matter expert at Executive briefings/marketing events

Skills

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years of pre-sales solution consulting or sales engineering experience in (product specific area)
• Strong Pre-sales experience, across all ServiceNow workflow solutions, including AI and CRM.
• Experience selling into and/or working with the Payer/Provider industry a strong preference
• Mastery of the Sales process and trusted advisor for account representative
• Exhibits prior and current technical expertise in web technology and the ability to learn new technology.
• Exceptional communication and presentation skills to include technical and business concepts.
• Understanding of and experience selling to enterprise IT architecture personas.
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Creative problem-solving skills with a growth mindset and desire to work in a fast-paced, high growth organization
• Background in CSM/CRM, Artificial Intelligence
• A high degree of passion, energy, and drive

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs

Company Overview

• ServiceNow is an AI platform that delivers IT operations, field service management, and app engine solutions. It was founded in 2004, and is headquartered in Santa Clara, California, USA, with a workforce of 10001+ employees. Its website is http://www.servicenow.com.

Company H1B Sponsorship

• ServiceNow has a track record of offering H1B sponsorships, with 794 in 2025, 876 in 2024, 807 in 2023, 840 in 2022, 447 in 2021, 439 in 2020. Please note that this does not guarantee sponsorship for this specific role.