Senior ServiceNow Developer - ITSM & CSM Specialist

Description

This contractor position is focused on providing support for the ServiceNow platform, particularly the Customer Service Management (CSM) and IT Service Management (ITSM) applications. The ideal candidate will possess senior-level ServiceNow development skills and customer interface capabilities to effectively gather requirements and design complex solutions tailored to business needs. Certification in ServiceNow is highly desired.

Compensation and Benefits

• W-2 Rate up to $55/hour

Why you should apply for this position today

This role offers a unique opportunity to work on vital ServiceNow projects, enhancing your skill set in a high-demand area. With a focus on customer service and IT management, you will play a key role in driving solutions that significantly impact business operations.

Skills

• Senior-level ServiceNow development and/or administration skills
• Proficient in ServiceNow Flow Designer and Workflow Editor, including Scheduled Script Executions
• Knowledgeable in notifications, reporting, and integration processes
• Strong understanding of the Software Development Life Cycle (SDLC) process
• Familiarity with Agile and Scrum methodologies
• Experience with IT Service Management (ITSM) or Customer Service Management (CSM)
• Skilled in building and maintaining integrations leveraging REST, SOAP, and other APIs

Responsibilities

• Support ServiceNow CSM and ITSM applications by gathering requirements and designing solutions
• Utilize ServiceNow Flow Designer and Workflow Editor to implement project needs
• Collaborate effectively with clients to ensure business needs are met
• Engage in the Software Development Life Cycle (SDLC) to deliver high-quality outcomes
• Maintain integrations between ServiceNow and external systems

Qualifications

• 7+ years of experience with ServiceNow development and/or administration
• Proven experience with ServiceNow Flow Designer and Workflow Editor
• Strong background in ITSM and CSM practices
• Excellent customer interfacing skills for requirement gathering and solution design

Education Requirements

• Certification in ServiceNow is highly desired

Education Requirements Credential Category

• Professional certification in ServiceNow

Experience Requirements

• Minimum of 7 years in ServiceNow development and/or administration
• Demonstrated experience with integration processes using REST, SOAP, and other APIs

Why work in Raleigh, NC

Raleigh offers a vibrant community with a rich blend of culture, outdoor activities, and a strong tech industry. Known for its friendly atmosphere and high quality of life, you can enjoy a balanced lifestyle while working in a city that values innovation and professional growth.