UX Designer & Content Writer – ServiceNow HRSD Rate: 30 - 35 EUR/h Location: Poland / remote Start Date: ASAP

We’re looking for a UX Designer and Content Writer to transform the ServiceNow HRSD Knowledge Base . This role combines content excellence with technical design. You’ll review and rewrite thousands of existing knowledge articles, ensuring clarity, consistency, and user‑centeredness. You’ll design intuitive information architecture to enable easy navigation and efficient search.

Beyond content, you’ll define the knowledge base architecture to support automation, AI, and chatbot enablement, ensuring scalability and seamless integration across HR systems.

Key Responsibilities

Audit, rewrite, and standardise thousands of HR knowledge articles for clarity, tone, and accessibility.

Apply UX best practices to structure content for intuitive self‑service journeys.

Design and maintain a scalable knowledge architecture optimized for AI and automation.

Collaborate with HR subject‑matter experts, ServiceNow developers, and the AI enablement team.

Establish governance, templates, and guidelines for future content creation and maintenance.

Key Requirements

Experience with ServiceNow HRSD (mandatory).

Strong UX writing, information architecture, and content strategy skills.

Familiarity with knowledge management, AI‑driven search, or chatbot integration.

Seniority level Entry level

Employment type Full‑time

Job function Design, Art/Creative, and Information Technology

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