Configuration Manager -ServiceNow

Configuration Manager

Apex Systems is a global IT services provider, and our staffing practice has an opening for a Configuration Manager with extensive ServiceNow experience, strong CMDB knowledge, and the ability to design, implement, and execute the Configuration Management process to place at our client, a Big Five Bank.

Client: Big Five Bank

Terms: 11-month contract.

Location: Greater Toronto Area - Hybrid 2 Days in Office

Job Description:

• The Configuration Manager is a senior subject matter expert who will be responsible for the design, implementation, and continuous improvement of the IT Configuration Management practice.
• The successful candidate is a highly experienced practitioner who will directly contribute to and execute data quality and lifecycle policies, partner with enterprise-wide stakeholders, and mitigate data risk with CMDB governance & control standards.
• The successful candidate has specialized experience with the ServiceNow platform and its data model and can effectively communicate a long-term vision for Configuration Management and CMDB.

Role Responsibilities:

• Design, implement, and execute the Configuration Management process, policies/standards, and risk control
• Conduct data quality and gap analysis, utilize industry best practices, and implement improvement initiatives
• Define and plan the discovery, ingestion, and reconciliation of Configuration Items (CI) across the bank’s technological footprint, in collaboration with ServiceNow engineering team
• Enforce high CMDB data quality standards and coordinate remediation initiatives with technology partners and governance bodies
• Execute CMDB and CI data stewardship activities including CI lifecycle management, attribute completeness, and compliance with process standards
• Define and track CMDB health metrics/KPIs and build reports intended for senior leadership audience on process success and business value
• Executes and ensures successful completion of CMDB-related audits and compliance requests
• Ensure the successful integration of Configuration Management to other IT processes, including ITSM (e.g. Incident, Problem, Change, Release), Asset Management, and Security Operations
• Maintain thorough documentation on business and functional requirements, existing workflows, and future use cases
• Develop training guides and conduct training sessions with CMDB end-users and CI owners
• Act as a change agent to expand the organization’s CMDB data model towards ServiceNow’s CSDM framework.

Key Qualifications:

• 5+ years’ relevant Configuration Management experience in a large, enterprise environment
• Advanced proficiency with ServiceNow’s platform UI, CMDB data model, and CSDM framework
• Strong understanding of ServiceNow’s Discovery, data integration and reconciliation, and ITOM
• Familiarity with enterprise IT infrastructure technologies (e.g. cloud technologies, networking)
• Proficient with M365 tools, primarily PowerPoint, Excel, and Visio
• Proficient with producing and communicating metrics/KPIs, reports, and dashboards to senior leadership and governance teams
• Certifications in ITIL, Agile, Lean, or other methodologies are a strong asset
• Certifications in ServiceNow platform administration or other related platforms are a strong asset
• Bachelor’s degree in a technical field or equivalent years of experience in a related discipline
• Experience in highly regulated organizations subject to regular compliance/audit is a strong asset

Interview Process: Interviews will take place this in two rounds during the same week this month.