[Remote] Senior Telecom Support Expert (ServiceNow)

Note: The job is a remote job and is open to candidates in USA. MyRemoteTeam Inc is looking for an experienced Telecom Support professional to review and validate a prompt used to train AI agents for a major US mobile wireless provider. The role involves ensuring the accuracy and realism of telecom operations and suggesting improvements to workflows and processes.

Responsibilities

• Review the telecom support prompt and scenario
• Ensure accuracy, realism, and alignment with real-world B2C/B2B telecom operations
• Validate workflows, escalation paths, and ServiceNow relevance
• Suggest improvements where needed

Skills

• Senior experience in Telecom Customer Support / Operations (e.g., Head of Support, Support Lead)
• ServiceNow experience is a strong plus
• Solid understanding of end-to-end telecom support processes

Company Overview

• MyRemoteTeam.com is a quick & easy way for Businesses to Pay Remote Teams, Employees, Consultants & Freelancers. It was founded in 2017, and is headquartered in Claymont, Delaware, USA, with a workforce of 11-50 employees. Its website is https://www.myremoteteam.com.