Human Resources Specialist- Workday/ServiceNow

Job Summary:

The Human Resources Specialist I supports a centralized HR service environment by responding to employee and manager inquiries and assisting with routine HR, payroll, benefits, and talent-related requests. This role utilizes established procedures, knowledge bases, and HR systems to resolve cases, document interactions, and escalate issues as needed. The position requires strong communication skills, the ability to handle high case volumes, and a focus on delivering an excellent employee experience. English and Spanish bilingual speaking skills are required for supporting operations in Puerto Rico. I-9 knowledge is strongly preferred.

Key Responsibilities:

• Responds to general HR inquiries and redirects calls to appropriate resources

• Utilizes procedures, reference materials, and knowledge databases to resolve employee and manager questions

• Guides users through Employee Self-Service and Manager Self-Service transactions

• Performs assigned HR transactions or escalates items requiring deeper functional expertise

• Enters data into Workday to process employee requests

• Escalates issues to Tier II specialists when necessary

• Documents all inquiries, issues, and transactions in case management tools

• Participates in continuous improvement initiatives and ad hoc projects as assigned

Required Qualifications:

• High school diploma or GED

• One or more years of experience in human resources

• One or more years of experience in customer service

• English and Spanish bilingual speaking skills

• Strong communication and interpersonal abilities

• Ability to work effectively in a high-volume, case-based environment

Preferred Qualifications:

• General HR knowledge with I-9 experience

• Experience using Workday and ServiceNow

• Familiarity with HR processes and HRIS tools

• Ability to follow established procedures and escalate issues appropriately

• Ability to handle sensitive and confidential information

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.

Pay Range: $25/hr to $28/hr