Servicenow Business Analyst

Qualifications

• Must be a self-starter, team player and keen to explore new solutions

• A Bachelor's degree in computer science or related technical field and 3+ years of related experience

• 2-3 years working experience as a Product Specialist or Business Systems Analyst for ServiceNow

• ITIL Foundations Certified v2 or v3

• Demonstrated skills in data management, solving problems and able to work collaboratively within a team or independently

• Strong oral and written communication skills

• *Responsibilities**:

• This individual will be responsible for understanding the ServiceNow capabilities and working with customers to evaluate how the tool can meet their requirements

• Responsible for understanding how ServiceNow is used by our customers as a reference in discussing new enhancements

• Maintain knowledge of all aspects of ServiceNow Products and Platform and impact on our ITSM implementation

• Responsible for gathering Enhancement Request requirements from Stakeholders and translating it into a technical specification document

• Act as POC for customer, providing updates to stakeholders on the status of the request and assess feasibility of requests and identify solution to meet request requirements

• Collaborate and partner with ServiceNow Platform Developers on determining level of effort and ensuring objectives and requirements are met

• Collaborate and partner with Service Provisioning Analyst in firming up the business requirements document and provide technical and functional consultation aligning to ServiceNow related requests

• *Salary**: $42.00 per hour

• *Benefits**:

• Work from home

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Mississauga, ON: reliably commute or plan to relocate before starting work (required)
• *Speak with the employer**

+91 6477152289