Internal IT Support Technician

About Fully Managed

Fully Managed is a leader in digital business transformation and managed services. As a ServiceNow Elite partner, we enable organizations to navigate and excel in the digital-first work world. Our mission is #CreatingPeaceOfMind through better IT, customer and employee experiences to make work flow We eat, sleep, and breathe our core five values:

• Fanatical Service
• Absolute Accountability
• Inspiring our People
• Passion for Innovation
• Monomaniacal about Process

We are a team, a family, and a group of world class collaborators who also have A LOT of fun together.

• *Why Fully Managed**: We don’t want to fill jobs; we want to partner with you throughout their career journey by providing:

• career growth and professional development by sponsoring your ServiceNow Certifications

• the technology you need to enhance your daily work,

• a team of like-minded professionals without ego that help each other grow and flourish

• a comprehensive benefit package, and

• paid time off.

We recognize that everyone has a life outside of work and show our commitment by offering:

• a remote work environment,

• flexible hours, and a

• fitness subsidy.

• *Key areas of responsibility**

• The role will require an individual with strong technical and organizational skills. The Internal IT Technician will be responsible for end-user support as well as the ongoing availability, stability and performance of Fully Managed’s infrastructure and IT services.- Provide basic support for Network equipment (switches, firewalls)

• Participate and/or lead project-based work as required

• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements

• Administer and support Active Directory, Exchange, Windows servers

• Work as a technical resource on assigned projects

• Maintain and create any appropriate documentation

• Development of procedures with internal stakeholders

• Interface and provide technical support to remote offices

• Participate in providing 24/7 on-call support for IT environment as required

• Participate in weekend maintenance activities, as required

• Install and configure server and desktop operating systems

• Be comfortable working in a secure production environment with appropriate procedures and policies for a SaaS

• Hands-on experience with installation of cable, operating systems, and software systems

• Ability to promote IT best practices in infrastructure management and user support

• Other duties as required

• *Qualifications**:

• 3 - 5 years Windows administration experience

• 3 - 5 years Windows server 2008, 2012, 2016

• Active Directory user management

• Manage security and distribution groups

• Windows DNS, DHCP, GPO

• Windows 7,8,10

• Knowledge of network basics

• Knowledge of VPN basics

• Knowledge of VMWare (ESXi)

• Knowledge of MS SQL and reporting

• Knowledge of and experience with Microsoft Office 365 administration

• Troubleshooting/provisioning skills (workstations and servers)

• At least basic knowledge of NAS/SAN

• Excellent problem-solving skills

• Knowledge of power shell and windows scripting

• Experience with AIX, Linux and/or Unix is an asset

• Experience with hosted VoIP solutions

• Microsoft, VMWare, and/or Cisco certification(s) an asset

• *Other Assets**:

• Strong customer service experience

• Technical sales experience

• Experience in a multisite environment

• Experience with server clusters

• Experience in a multi-tenant hosting environment

• Certifications from software/hardware vendors

• Ability to multitask and maintain focus on priorities is a must.

• Good organizational and documentation skills.

• Excellent communication skills.

• Self-motivated and results oriented.

• Ability to work under tight deadlines; multi-tasking abilities are essential

• Always maintain a high degree of professionalism, courteousness, and friendliness

• *Interested?**

Fully Managed promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act. Fully Managed provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the recruitment process, please advise us if you require any accommodation.

• *No recruiters and no phone calls please