[Remote] ServiceNow Lead Solution Architect

Note: The job is a remote job and is open to candidates in USA. Capita is a leading provider of business process management and services. They are seeking a ServiceNow Lead Solution Architect to lead the design and development of innovative solutions on the ServiceNow platform, ensuring alignment with business strategy and delivering proactive IT Service Management.

Responsibilities

• Collaborating with stakeholders to understand their requirements and translating them into solution designs.
• Providing technical guidance to the development team to ensure the quality and integrity of the final solution.
• Evaluating and recommending new technologies, platforms, and frameworks to improve solution design and delivery.
• Managing and mentoring a team of BAs, admins, solution architects and developers.
• Ensuring platform alignment with the business strategy.
• Creating and maintaining a detailed view of the existing architecture.
• Participating in process workshops.
• Working closely with enterprise architecture team and assisting in migrating configuration across instances.

Skills

• Deep Knowledge of ServiceNow Solutions: Expertise in various ServiceNow modules and functionalities
• ITIL Processes: Strong understanding of ITIL (Information Technology Infrastructure Library) processes and best practices
• Enterprise Environment Experience: Experience working in large-scale enterprise environments with multiple integration points
• System Architecture and Design: Proficiency in designing and deploying scalable and robust architectures
• Technical Proficiency: Familiarity with cloud services, enterprise software, cybersecurity, and emerging technologies like AI and IoT
• ITIL Certification
• Proven track record of designing and delivering complex IT solutions that meet business needs.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work collaboratively with stakeholders at all levels of the organisation.
• Strong leadership and mentoring skills.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Informed about the technology market and trends.
• Ability to gain SC clearance
• ServiceNow Certified Master Architect (CMA) OR
• ServiceNow Certified Technical Architect (CTA)
• Project Management qualifications such as Prince2, PMP etc.
• Knowledge of project management methodologies (e.g., Agile, Scrum)

Benefits

• 23 days annual leave (rising to 27 days with time) with opportunity to buy more leave.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
• Company matched pension
• A cycle2work scheme
• 15 weeks’ fully paid maternity, adoption and shared parental leave and plenty more.

Company Overview

• Capita focuses on delivering expertise and technology solutions to improve business outcomes. It was founded in 1984, and is headquartered in London, England, GBR, with a workforce of 10001+ employees. Its website is https://www.capita.com.