ServiceNow Project Manager/Business Analyst

We're the leading provider of professional services to the middle market globally. Our purpose is to empower clients and people to realize their full potential. Responsibilities:

• Provide analysis, development and documentation of improvement opportunities.
• Document functional design, process flow diagrams, user stories, and gather feedback to influence solution design and approach.
• Evaluate Service Management business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Analyze diverse business requirements to be solved with automation on the ServiceNow platform.
• Effectively document and communicate your insights and plans to cross-functional team members and management.
• Work closely with clients, technicians, and managerial staff.
• Stay up to date with the latest industry knowledge of Service Management and enhancements to ServiceNow functionality, making recommendations on how they can be used to improve business processes.
• Act as a subject matter expert in ServiceNow and Enterprise Service Management.Design and develop applications and add-ons for the ServiceNow platform.
• Configure Workflow, Application UI and Customize ServiceNow applications.
• Perform enhancement requests, including changes to UI, system properties, foundation content and modifications to existing workflow.
• Perform upgrades and installations of ServiceNow.