ServiceNow Specialist

Visionpool Business Services is hiring a REMOTE ServiceNow Specialist experienced in the implementation, configuration, and setup of the ServiceNow Software Asset Management (SAM) module.

Key Roles and Responsibilities:

• Lead the setup and implementation of a ServiceNow SAM module, including configuration, integrations and deployment.
• Collaborate with internal stakeholders to define requirements, workflows, and reporting needs.
• Provide training and knowledge transfer to internal teams for ongoing configuration, support, and management of the ServiceNow SAM module.
• Establish processes for software discovery, normalization, reconciliation, and lifecycle management.

Ensure alignment with IT Asset Management (ITAM) best practices.

Qualifications:

• Proven experience in successfully implementing, configuring, deploying and operationalizing the ServiceNow SAM module,
• Strong understanding of ITAM and SAM principles.
• Experience with ServiceNow Discovery, Software Model Library (SML), and Normalization Data Services (NDS)
• Experience with SaaS license management and integrations, including visibility into SaaS usage and entitlements.
• Proven experience configuring vendor specific modules including but not limited to: Microsoft, SUSE Linux, RedHat Enterprise Linux, and Oracle as part of SAM.
• Proven experience with utilizing discovery tools such as Microsoft SCCM and Intune, and their integration with ServiceNow.
• Familiarity with license models (e.g. per-user, per-device, concurrent subscription) and compliance
• Ability to integrate SAM with other ServiceNow modules
• ServiceNow certifications