ServiceNow QA Tester

Servicenow QA Tester

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a ServiceNow QA Tester in the United States.

This role offers the chance to work in a highly collaborative, fast-paced environment where you will ensure the quality, reliability, and performance of ServiceNow applications. You will design and execute test plans, develop automated testing scripts, and validate complex business processes across IT Service Management modules. The position involves close collaboration with developers, business analysts, and product owners to ensure accurate, high-quality solutions. This role provides exposure to enterprise-wide systems, innovative ITSM practices, and opportunities to influence process improvements and testing strategies. You will play a key part in maintaining system integrity, driving automation, and supporting agile development initiatives. Ideal candidates are detail-oriented, proactive, and customer-focused with strong technical acumen.

Accountabilities:

• Design, develop, and execute comprehensive test plans, test cases, and test scripts for ServiceNow modules (ITSM, ITOM, ITAM, CSM).
• Perform functional, regression, integration, and end-to-end testing, including configurations, customizations, workflows, catalog items, scripts, and UI policies.
• Collaborate with developers, business analysts, and product owners to understand requirements and define acceptance criteria.
• Develop and maintain automated test scripts using ServiceNow's Automated Test Framework (ATF).
• Conduct API testing and data validation for integrations between ServiceNow and other systems.
• Identify, document, and report defects to ensure timely resolution.
• Support user acceptance testing (UAT) and validate solutions with business users.
• Contribute to continuous improvement by enhancing testing methodologies, frameworks, and automation strategies.
• Maintain detailed test documentation, including test plans, test cases, and test reports.