HRSD ServiceNow with Business Analysis

Amaze Systems is seeking an HRSD Product Analyst who will support the HRSD Product Manager during run the business activities and project support. The role involves working with various applications in ServiceNow, primarily focusing on Employee Workflows, and includes responsibilities such as co-leading discovery sessions, authoring user stories, and managing business stakeholder communications.

Responsibilities

• Co-lead discovery with HR COEs (Payroll, Benefits, Leave, ER, Mobility) to map current vs target journeys, intake, and SLAs; rationalize services to a single COE each.
• Co-author PRDs, epics, and user stories with acceptance criteria
• Design per COE service components: catalog items/record producers, case/task templates, SLAs, notifications, Quick Messages, and workspace layouts.
• Build routing models: AWA queues, skills, schedules, capacity; remove double routing; define exception/overflow logic.
• Write functional specs for HRSD and HR Agent Workspace (UI Builder pages, record headers, side panels, related lists)
• Partner on integrations (Workday/Payroll/Equity/Identity): field mappings, source of truth, error handling, observability
• Author ATF test cases for critical paths; define Instance Scan rules; support UAT by persona and accessibility checks.
• Support reporting and dashboard creation and maintenance
• Support UAT and hypercare
• Operate in CI/CD: update set/source control hygiene
• Maintain RAID/logs
• Business stakeholder management and communications for RTB and project requirements
• Rationalizing business requirements and translating them into technical requirements

Skills

• ServiceNow System Admin certification (must)
• Hands-on experience in HRSD configurations (must)
• 4+ years Product/Business Analysis with 2+ in ServiceNow HRSD
• Strong HRSD architecture knowledge and hands-on experience
• Ability to write precise requirements, epics, stories, and acceptance criteria
• Experience using Jira
• HRSD Implementation certification (preferred)

Company Overview

• Amaze Systems is a web and digital marketing agency that offers data analytics and SEO services. It was founded in 2020, and is headquartered in Dallas, Texas, USA, with a workforce of 501-1000 employees. Its website is https://www.amaze-systems.com.