Software Engineer/Lead Software Engineer - ServiceNow development

Overview

Being good neighbors - helping people, investing in our communities, and making the world a better place - is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

Responsibilities

Grow Your Skills, Grow Your Potential

As a Software Engineer specializing in ServiceNow development, you will be responsible for designing, configuring, developing, and implementing ServiceNow solutions that enhance our CMDB. You will work closely with cross-functional teams of architects, business analysts, and other software engineers to develop solutions that align with industry best practices that support IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM) modules in ServiceNow.

Key Responsibilities:

• Design, develop, configure, and implement solutions within the ServiceNow platform with a primary focus on the Configuration Management Database (CMDB), Discovery, and Service Mapping.
• Integrate CMDB with ITSM, ITOM, and Asset Management modules to enhance data visibility and operational efficiency.
• Configure identification and reconciliation rules, CI Classes, and models
• Develop and maintain automation scripts using JavaScript, Flow Designer, and orchestration tools
• Focus on data integrity through data analysis, reconciliation, and CMDB audits
• Collaborate with stakeholders to gather requirements, assess project scope, and implement effective technical solutions that improve CMDB accuracy, integrity, and usability
• Integrate ServiceNow CMDB with other enterprise systems and third-party applications to support IT Operations and IT Asset Management processes.
• Troubleshoot and resolve issues related to CMDB data quality, service mapping, discovery, and related ITSM/ITOM/ITAM functionalities.
• Participate in code reviews, testing, and deployment activities to ensure high-quality deliverables.
• Stay updated with the latest ServiceNow features, best practices, and industry trends, especially around CMDB and IT Operations.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven hands-on experience with ServiceNow development.
• Experience with one or more of the following ServiceNow modules: IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM) modules.
• Proficiency with JavaScript, Glide API’s, Flow Designer, and ServiceNow platform configuration
• Experience with ServiceNow scripting, including client scripts, business rules, script includes, and workflows.
• Knowledge of Discovery, MID Server configuration, and integration protocols (REST/SOAP, JBDC, etc)
• Excellent communication and teamwork abilities.
• ServiceNow Certified System Administrator or Developer certification will set you apart; certifications in CMDB or relevant ITSM/ITOM/ITAM modules are a bonus.
• SPONSORSHIP: Applicants for this position are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity.

Join State Farm!

As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.

We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!

Visit our Careers page for more information on our benefits, locations and the process of joining the State Farm team!

HYBRID: Qualified candidates (in or near hub locations listed below) should plan to spend time working from home and some time working in the office as part of our hybrid work environment.

HUB LOCATIONS: All Hubs

Competitive Benefits, including:

• 401k Plan
• Health Insurance
• Dental/Vision plans
• Life Insurance
• Paid Time Off
• Annual Merit Increases
• Tuition Reimbursement
• Health Initiatives
• For more details visit our benefits summary page

SFARM

Our Benefits

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $104,000 - $142,500
• Starting salary will be based on skills, background, and experience
• High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to 18% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!