Principal Platform Architect

Job Summary

The ServiceNow Platform Architect is a strategic technical leader responsible for designing and governing the implementation of scalable, secure, and high-performing solutions on the ServiceNow platform. This role works closely with business stakeholders, technical teams, and external partners to align platform capabilities with business objectives, ensure architectural best practices, and drive digital transformation initiatives.

• Design end-to-end ServiceNow solutions across modules such as ITSM, ITOM, HRSD, SecOps, SPM, CSM, and Creator Workflows.
• Define and maintain the platform's technical architecture roadmap in alignment with business goals and enterprise standards.
• Lead platform governance, performance, scalability, and maintainability best practices.

This position requires experience working as an enterprise architect with a successful track record in management consulting, preferably at a top-tier consulting company focused on technology strategy, governance, data and solution design. The ideal candidate will have demonstrated the ability to become a trusted advisor to senior executives and facilitate customer success from strategic or annual planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs.

Key Responsibilities:

• Architecture & Design
• Stakeholder Engagement
• Platform Leadership
• Innovation & Strategy

Qualifications:

• Federal experience preferred.
• Consulting Experience:
• Management Consulting Experience preferred, (Big 4, Strategy Firm) or OEM software or Cloud company.
• 3+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software).
• Fortune 500 or OEM Software or Cloud Company enterprise architect.
• Career progression (Technical, Architecture).
• Experience working with functional business leaders to:
• Identify business objectives and develop outcome-focused roadmaps.
• Guide large Consulting/SI organizations.
• Large Program Experience:
• 3+ years large program experience leading architecture and design.
• Enterprise Architecture Experience:
• Enterprise or Solution Architect role and/or relevant experience.
• Data modeling, core data design, security, integrations, configuration management.
• Cloud Application Technology Experience:
• Experience in implementation of one or more cloud-based systems such as SalesForce, Workday, Amazon Web Services (AWS), Azure, or Oracle Cloud.
• 1-2 years of ServiceNow Platform Experience is desired but not required.
• Cloud platform experience desired.
• Familiarity with Enterprise Platforms.