Fulltime --ServiceNow Solution Architect

Role: ServiceNow Solution Architect

Location: Tarrytown NY 10591 (Hybrid)

Job Description:

• 12+ years of experience working with the ServiceNow platform in multiple roles (Architect / Developer / Business Analyst etc.)

• Proven track record in independently managing end-to-end ServiceNow implementations for at least two application suites (ITSM / ITOM / SecOps etc.)

• Proven track record as a platform owner / lead for mid/large ServiceNow deployments for global organizations

• Minimum 5 years of experience in supporting ServiceNow sales; with hands on experience in with solution design, pricing, effort estimation, solution defense and drafting Statement of work.

• Strong understanding of ServiceNow versions, features and licensing models.

• Must have good communication and articulation skills with experience interacting with C-Suite stakeholders

• Experienced working in an onsite – offshore model; managing offshore teams remotely.

• Must have experience in independently driving discovery, design and ‘art of possible’ workshops with customers and can identify and map business requirements against platform capabilities.

• Strong domain expertise in two or more of the following areas:

o IT Service Management

o Customer Service Management

o Security Operations

o Governance, Risk and Compliance

• Strong working knowledge of some or all of the below ServiceNow application suites:

o ITSM

o ITOM

o IRM

o SecOps

o ITAM

• Must be ServiceNow certified

o One or more Certified Implementation Specialist (CIS) certifications

o CMA / CTA will be preferred