ServiceNow Dev Lead

Job Information

Date Opened

10/06/2025

Industry

IT Services

Job Type

Full time

Remote Job Job Description

This is a remote position. Job Summary:

We are seeking an experienced Development Lead with strong expertise in ServiceNow IT Service Management (ITSM) and a solid understanding of HR Service Delivery (HRSD). The ideal candidate will lead a team of developers, drive solution design, and ensure the delivery of scalable, high-quality ServiceNow implementations. Experience in Journey Mapping within HRSD is an added advantage. Key Responsibilities:

• Lead the design, development, and implementation of ServiceNow solutions with a focus on ITSM modules.
• Collaborate with business analysts and process owners to gather requirements and define technical solutions.
• Oversee the configuration, customization, and integration of ServiceNow applications.
• Guide and mentor the development team on best practices and coding standards.
• Ensure all solutions align with ServiceNow platform governance and performance guidelines.
• Support HRSD initiatives and enhance employee service experiences through journey mapping (preferred).
• Manage code reviews, testing, and deployment activities.
• Troubleshoot and resolve technical issues to maintain system stability. Requirement
• 6+ years of experience in ServiceNow development and implementation.
• Hands-on expertise in ITSM modules (Incident, Problem, Change, Request, CMDB).
• Experience in leading a development team and delivering complex ServiceNow projects.
• Strong knowledge of JavaScript, Glide API, and ServiceNow scripting.
• Experience with IntegrationHub, Flow Designer, and Service Portal.
• Familiarity with Agile / Scrum methodologies.
• Excellent communication, leadership, and problem-solving skills.