W2 Contract Req: ServiceNow CMDB/Discovery SME (Hybrid/Remote/Columbus, OH)

Job Title: ServiceNow CMDB/Discovery SME

Work Location: Remote/USA . Candidates MUST be located in one of the following states: Arkansas, Indiana, Kentucky, Louisiana, Michigan, Ohio, Oklahoma, Tennessee, Texas, Virginia, or West Virginia

Position Type: Contract (Potentially CTH)

Contract Duration: 6 Months

Citizenship: GC/USC

ServiceNow CMDB/Discovery SME

Key Takeaways

· Core Skill: A hands-on ServiceNow Discovery SME, not a developer.

Candidates must have owned Discovery BAU (Business As Usual) operations.

· Primary Focus: BAU operations (e.g., fixing duplicates, fine-tuning patterns) and expanding discovery to new areas like AWS.

· Future Driver: The role is critical for 2026 CSDM 4.0 adoption, which requires a robust, accurate CMDB built by Discovery.

REQUIRED SKILLS

• 4+ years CMDB experience, including ITIL/ITSM and Discovery support.

• 4+ years’ experience in collaborating with stakeholders to capture ITSM requirements.

• 4+ years ServiceNow development experience preferred.

• In addition to any experience required above, 7 years of relevant work experience required.

• Ability to write and optimize JavaScript-based scripts within ServiceNow Discovery to process and populate Configuration Items (CIs).

• Strong knowledge of process design, development, and support

• In depth experience managing organizational needs, documenting, and mapping business processes.

• Hands-on Experience in CSDM (Common Service Data Model) Implementation & Business Process Architecture & Mapping with Technical and Business Service structure.

• Proven experience identifying improvement opportunities through the analysis and creations of process audits.

• Progressive experience in managing enterprise-class continual IT process improvement

• Champion quality standards and ensuring compliance across all operational teams

• Workflow and Process development expert

• Extensive process integration knowledge and experience preferred.

• Knowledge of business system interactions, infrastructure dependencies, system controls, monitoring associated with service delivery.

• Self‐directed and dependable to produce high‐quality work in a timely manner.

• Bring strong technical decision‐making skills to the team.

• Effectively communicate appropriately through verbal and written channels

• ServiceNow On-Prem experience preferred.

• ITIL Foundations V3/V4 Certified

Basic Qualifications

Education: Bachelor's degree in computer science, information systems, business, or related field of study; Or associate’s degree in computer science or related field of study with 2 years of relevant work experience; Or High school diploma/GED with 4 years of relevant work experience.