W2 Contract Req: ServiceNow CMDB/Discovery SME

Job Title:

ServiceNow CMDB/Discovery SME Key Takeaways:

• 4+ years CMDB experience, including ITIL/ITSM and Discovery support.
• 4+ years' experience in collaborating with stakeholders to capture ITSM requirements.
• 4+ years ServiceNow development experience preferred.
• In addition to any experience required above, 7 years of relevant work experience required. Required Skills:
• Ability to write and optimize JavaScript-based scripts within ServiceNow Discovery to process and populate Configuration Items (CIs).
• Strong knowledge of process design, development, and support
• Hands-on Experience in CSDM (Common Service Data Model) Implementation & Business Process Architecture & Mapping with Technical and Business Service structure.
• Proven experience identifying improvement opportunities through the analysis and creations of process audits.
• Progressive experience in managing enterprise-class continual IT process improvement
• Champion quality standards and ensuring compliance across all operational teams
• Workflow and Process development expert
• Extensive process integration knowledge and experience preferred.
• Knowledge of business system interactions, infrastructure dependencies, system controls, monitoring associated with service delivery.
• Self‐directed and dependable to produce high‐quality work in a timely manner.
• Bring strong technical decision‐making skills to the team.
• Effectively communicate appropriately through verbal and written channels Basic Qualifications:

Education: Bachelor's degree in computer science, information systems, business, or related field of study; Or associate's degree in computer science or related field of study with 2 years of relevant work experience; Or High school diploma/GED with 4 years of relevant work experience.