Sr. Application Administrator – ServiceNow

Job Description

As a Sr. Application Administrator, you will help drive IT and business workflow productivity and accuracy by evolving our ServiceNow implementation. You will work with autonomy to transform the IT lead team's process desires into a practical reality.

• Administer ServiceNow platform to align with IT policies, processes, and procedures.
• Resolve incidents and fulfill service catalog requests assigned to ServiceNow support team.
• Perform administration and managing for users, groups, roles, categories, etc.
• Understand DFA IT and other business processes and make recommendations relating to how those processes can be incorporated into the current or future ServiceNow modules.
• Lead new module implementations through design, build, and launch phases.
• Maintain the ServiceNow instance and ensure compliance by performing regular version updates.