About the role

The ServiceNow Lead Educator is a professional who helps businesses by developing facilitating and supervising training programs for employees. Assess the needs of the Region business implement training and development plans and facilitate a wide variety of training programs that enhance the effectiveness of the workforce.

In this role, you will:

Responsibilities

• Partner with Training Global team to design and implement the regional learning strategy
• Mentor and train internal authorized trainers as part of the training program.
• Partner with Global Training team to design training for Cognizant/Thirdera University to support the development of technical skills across the region
• Collaborate with the team in developing creative design solutions.
• Lead team in project design and documentation from start to finish.
• Compile requirements for Cognizant and solutions to offer to our customers.
• Provides input to and or create specialist points of view for the market and where appropriate present at industry events.
• Brings thought leadership and innovative solution ideas to existing clients.
• Monitoring and maintenance of the updated and current certifications of the Services Sales and digital teams
• Lead initiatives that promote knowledge sharing among teams
• Delivery of training internally public and to ServiceNow client

Work Model

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• Key technologies relevant to the ServiceNow Platform
• ServiceNow Configuration
• Ability to decompose Stories to create relevant training
• Power Point Word ServiceNow Knowledge Management
• Strong knowledge with ServiceNow incident change problem request CMDB and knowledge management applications
• Strong cross-organizational communication skills
• Strong ability in business process improvement

Certifications Required

• Certified Implementation Specialist - Across 2 CIS Certifications
• ServiceNow Certified System Administrator
• Certified trainer for at least 3 trainings or Lead Client Facing Training across large organizations

These will help you stand out

• Ability to lead guide and govern effectively.
• Strong English communication skills (written interpersonal and presentational)

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

• Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

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Salary and Other Compensation:

Applications will be accepted until 12/12/25.

The annual salary for this position is between $120,000 - $189,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.