HRSD ServiceNow Consultant

WHY CHOOSE THE AMERICAN RED CROSS?

You become a vital part of the world's largest humanitarian network, growing your career within a movement that matters. As you care for others, you're cared for with competitive compensation and benefits.

The American Red Cross is a place where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

WHAT YOU NEED TO KNOW ABOUT THE JOB:

The HRSD ServiceNow Consultant implements and supports ServiceNow's HR Module. This role is part of the HRIS team, which manages HR business processes and collaborates with internal and external partners to enhance and deploy new capabilities.

To succeed, the individual must thrive in a fast-paced, dynamic environment, balancing shifting priorities while remaining responsive and dependable.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

• Recommend, implement, and plan for improvements, enhancements, and new applications to the ServiceNow system.
• Maintain, develop, and revise all proof of configuration, knowledge articles, Standard Operating Procedures and other documentation as required.
• Customizes forms, workflows, IU action, Business Rules, Service Portal, system imports, Business Analytics, reporting and Service Catalog Partners with HR and its Centers of Excellence to identify business needs.
• Tests and coordinates UAT testing, training, and communications Administer security to ensure data protection and privacy.
• Develops and maintains strong working knowledge of all ServiceNow capabilities.
• Stays up to date on release materials and provides business recommendations on enhancements to help improve business processes.

PAY INFORMATION:

The annual salary range for this position is $90K - $110K. We do not offer an annual bonus for this role.