ServiceNow Administrator

Who are we?

Dynamic Integrated Services (DIS) is a proud Service-Disabled Veteran-Owned Small Business based in the Washington, D.C. Metropolitan area providing management consulting services to federal agencies and organizations supporting the public sector. DIS offers exceptional client services in the areas of Strategic Communications and Integrated Marketing (SCIM), Information Technology (IT), and Enterprise Optimization (EO).

Most Importantly!

At DIS, we are team oriented, continuous learners, hard-working, creative thinkers, and most of all 'kind people. We are a different kind of company with a truly unique culture, we celebrate diversity in all forms; one that values our employees and shares a mutual devotion for serving our clients with the highest forms of integrity.

DIS is currently seeking a ServiceNOW Admin, supporting the Department of Veteran's affairs Network Operations Center.

What does a DIS Team Member look like?

• You should be an ambitious and convergent thinker with a passion for solving complex problems.
• You bring continuous exceptional value as an action-oriented team player.
• You are zealous and have commitment to provide superior service, poised under pressure, and have an optimistic attitude!
• If this sounds like you, then we would love to meet you!

Responsibilities/Duties

• ServiceNow (SNOW) administration using the Application Platform
• Provide knowledge of ServiceNOW workflow questions related to testing of SNOW
• Test and manage scripts and workflow.
• Performs the component integration tests
• Understand the business needs and the needs to standardize processes, and build this into the design
• Assist with troubleshooting issues to improve efficiencies with ServiceNOW application
• Identify potential improvements to reduce the number of problems and enhance supportability.
• Document code consistently throughout the development process by listing a description of the program, special instructions, and any changes made in database tables on procedural, modular and database level.
• Establish methodologies (documentation, process and procedures) to be followed during project life cycle
• Foster teamwork and collaboration across a global development team, project teams, and business and systems partners
• Analyze, design, and coordinate the testing of software systems to form a baseline of functionality for regression testing.
• Responsible for testing all iterations of ServiceNOW and documenting improvements for ServiceNOW Devs to ensure production of a quality product
• Verify that software functions according to functional and user requirements and software design specifications
• Test in multiple environments, including SubProd1, DEV, TEST, PREPROD and Production
• Attend Configuration Control Board (CCB) meetings for the ServiceNow ITSM tool sprint releases
• Detect software failures so that defects may be discovered and corrected.
• Attend calls with developers and stakeholders during the development process
• Develop and document application test plans based on software requirements and technical specifications.
• Identify potential improvements to reduce the number of problems and enhance supportability.

Required Skills

• Ability to analyze information system configurations and technical specifications against security control standards and identify deficiencies
• Experience with commercial software testing automation tools
• Knowledge of emerging security policy and governance
• Should be able to work under challenging environment and ready to learn and adapt to new technologies
• Possession of excellent oral and written communication skills
• Possession of excellent analytical skills
• Experience writing Ad Hoc SQL Queries a plus

Education/Certification Requirements

• Bachelor's Degree with 2+ years of experience in ServiceNOW
• Service NOW Certified System Administrator (CSA)
• Service NOW Certified Application Developer (CAD)

Clearance Requirements

• You do not need a current/active clearance to apply but must be able to pass a government security background investigation.
• The position is remote but must be able to report to the Martinsburg, WV office for meetings and demonstrations as required.

Physical And Cognitive Requirements

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Physical

• Frequently required to sit and work at a desk/computer for extended periods of time of up to 8 hours a day.
• While performing the responsibilities of the job, the employee is required to talk and hear.
• Must be able to have repetitive wrist/hand/finger movement to work on computer and/or related office equipment.
• Vision abilities required by this job include close vision.

Cognitive

• Ability to learn new tasks.
• Ability to maintain focus and complete tasks independently.
• Ability to remember processes.
• Ability to complete tasks in situations that have a speed or productivity quota.

Salary Is Commensurate With Experience.

• Dynamic Integrated Services is an Equal Opportunity Employer which is committed to a diverse workforce and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender/sex, marital status, sexual orientation, physical or mental disability, military/veteran status, citizenship status, the basis of genetic information or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment may request such accommodation(s) by contacting DIS Recruiting.
• Dynamic Integrated Services participates in E-Verify, and if hired, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job Posted by ApplicantPro