ServiceNow Lead Analyst

Job Description

Tech Lead ServiceNow:

• Leads technical aspects in one or more services.
• Collaborates with product owners and process owners on demand management, prioritization, enhancements, and operational support for listed services.
• Understands Common Service Data Model (CSDM), CMDB architecture, its integrations with other sources, ServiceNow Discovery, Service Mapping designed by Customer and the importance of various CI attributes, data relationships, asset and CI tables and the dependencies between them.
• Supports development and improvements for data quality dashboard or ServiceNow CMDB health check reports.
• Reports holistic high-level CMDB health metrics for Lilly Management.
• Provides training, consulting, and guidance to technical analysts and local configuration managers for data accuracy and quality.
• Supports establishment of guidelines and execution of data clean-up or refresh.
• Escalates to Client when there is no response or actions from LCMs/IDS partners by specified deadline.