ServiceNow Customer Service Management Technical Lead

Job Description

The ServiceNow Technical Lead will collaborate with stakeholders to design customer service solutions within the ServiceNow platform.

• Configure and customize ServiceNow CSM modules, workflows, forms, and user interfaces to align with customer service processes and requirements.
• Develop and implement workflows, business rules, and automation scripts to automate customer service processes.
• Build custom applications, modules, and portals within the ServiceNow platform to extend its capabilities and address specific customer service needs.
• Design intuitive and user-friendly interfaces for customer service agents, managers, and end-users to enhance their experience and productivity within the ServiceNow platform.