ServiceNow ITOM Product Manager

Job Description:

We're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming healthcare.

This position is a lead role in the management of our ServiceNow ITOM. The individual in this role will lead the roadmap, governance, communication, design, execution, and maintenance of our ServiceNow ITOM initiatives.

Reporting to the Lead IT Director, ServiceNow Platform Service Management, this position is critical in supporting the development and implementation of the overall ServiceNow ITOM strategy while operational objectives and strategic business initiatives are met.

• Lead the technical governance, delivery, communication, maintenance, and prioritization of enhancements for ServiceNow ITOM
• Partner with technology, process, and business stakeholders to define, analyze, and document requirements for ServiceNow ITOM improvements
• Develop, implement, and maintain a governance strategy to achieve consistent and efficient standards for decision-making, escalation, and issue management for both ServiceNow ITOM matters and collaborative with IT counterparts