Staff Security Engineer Security Configuration Management

Job Overview

ServiceNow's Security Configuration Management team ensures secure configuration across our global environments by defining, monitoring, and improving configuration baselines across operating systems, cloud platforms, and containerized workloads.

We use and help shape our own ServiceNow SecOps products while integrating with modern scanning and security tools. We are also advancing toward an AI-driven future for proactive, self-healing configuration security.

• Lead the implementation and improvement of secure configuration baselines across multiple environments and technologies, including containerized workloads and Kubernetes.
• Integrate and optimize scanning tools (e.g., Tenable, Wiz, Trivy) and support evaluation of emerging technologies.
• Enhance and operate ServiceNow's SecOps Configuration Compliance workflows, reporting, and data quality.
• Develop and refine risk-based prioritization and remediation models.
• Partner with product, platform, compliance, and security engineering teams to drive practical remediation and influence roadmap improvements.
• Support the strategic vision for AI-assisted configuration management, automation, and policy-driven remediation. To be successful in this role you have:
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ Years Experience managing configuration compliance or vulnerability scanning tools (e.g., Tenable, Wiz, Qualys, OpenSCAP, Trivy) or a Bachelor's degree in Computer Science, Engineering, or equivalent professional experience.
• Strong knowledge of Linux/Unix and/or Mac/Windows operating systems and secure hardening principles.
• Programming or scripting proficiency (Python, PowerShell, Java, C, or similar) to automate workflows and analyze data.
• Hands-on experience with AWS, Azure and/or Google Cloud environments.
• Experience with container platforms (Docker, Kubernetes, OpenShift) and related configuration/security considerations.
• Familiarity with CIS Benchmarks, STIGs, PCI, NIST, or other security configuration frameworks.
• Understanding of infrastructure vulnerabilities, risk assessment methods, and remediation priorities.
• Fundamental understanding of systems and network engineering, including operating system configuration and network communication (OSI model).
• Strong foundation in AI concepts, including how to use, integrate, and automate workflows with AI agents, and awareness of how AI can accelerate configuration management.
• Experience collaborating in distributed/remote environments with cross-functional technical teams globally.
• Ability to articulate complex technical issues to both engineers and executive stakeholders.
• Strong analytical and problem-solving approach; able to think both technically and strategically.
• Effective written and verbal communication skills and ability to build trust with diverse partners.
• Comfortable working with evolving requirements and adapting to change.
• Minimum of 5 years of experience performing Vulnerability and/or Security Configuration Management.
• Understanding and experience with Federal, PCI Compliance and Security Frameworks.
• Familiarity with the ServiceNow Platform, especially SecOps Configuration Compliance, is a plus.
• Proficiency working in an Agile environment, including sprint planning, backlog refinement, and delivery tracking, including experience in Agile roles (Scrum Master, Product Owner) or facilitating team ceremonies is a plus.
• Experience developing or maintaining Power BI dashboards or reports, including data modeling and visualization best practices is a plus.
• Security certifications (e.g., CISSP, GSEC, Security+, CCSP) are a plus.