Chief of ServiceNow Platform

Job Description And Duties

Under the general direction of the Assistant Chief Information Officer (A-CIO) of Department of Industrial Relations (DIR) in the Office of Information Services (OIS), the incumbent will lead and drive the strategic implementation and operational excellence of the ServiceNow platform across the Department, covering ITSM, ITOM, HRSD, PSDS, IT Portfolio Management, Workforce Space Management, and Procurement. The incumbent will provide expert consultative leadership to align technology with business goals, oversee system integrator performance, manage platform licenses, introduce ServiceNow innovations, and ensure scalable and sustainable automation solutions that advance enterprise efficiency and service delivery. Consults with senior management to ensure strategic goals are met.

This position requires the IT Manager I to maintain acceptable, consistent and regular attendance at such level as is determined at the department’s sole discretion; Must be regularly available and willing to work the hours the department determines necessary or desirable to meet its business needs. The IT Manager I effectively communicates appropriately when dealing with the public and/or other employees of the department; develop and maintain knowledge and skills related to specific tasks, methodologies, materials, tools, and equipment; complete assignments in a timely and efficient manner; and adhere to departmental policies and procedures regarding attendance, leave, and conduct.

DIR does not participate in E-Verify.

This posting may be used to fill future vacancies in accordance with 2 CCR

• 249.3

To be considered for this Information Technology Manager I job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here t o access the exam bulletin:

https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=1754

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click her e to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the Duty Statement .

Working Conditions

This position is located at:

1750 Howe Ave. #130

Sacramento, CA 95825

The incumbent performs work in an open-spaced, partitioned office environment with an assigned office in Sacramento, CA. The office is climate-controlled with natural and artificial light. The incumbent will utilize the computer daily. DIR is currently in a hybrid telework schedule and Incumbent will be required to work on site two days a week.

Special Requirements

The SOQ is to elicit information regarding each candidate’s interest and experience in relation to this position. The completed SOQ should not be more than two (2) pages, using Arial, 12-point font size and be organized and numbered as reflected below. Resumes, letters, and other materials will not be considered as responses to the SOQ. Please describe your experience in the following:

• Describe your experience leading large-scale ServiceNow implementations or similar enterprise platforms. In your response, include specific examples where you:
• Provided strategic consultation to executive or program leadership,
• Directed Agile development or system integration efforts, and
• Ensured architectural standards, design specifications, and best practices were aligned with enterprise goals.
• Explain how you have served as a liaison between business stakeholders and technical teams in prior roles. Provide examples where you:
• Facilitated solution design workshops or translated business needs into scalable configurations,
• Oversaw escalation management for high-impact issues, and
• Introduced or piloted new platform features that drove efficiency, transparency, or customer satisfaction.
• Discuss your experience managing and developing high-performing technical teams, including internal staff and external vendors. In your response, address how you:
• Ensured contract deliverables and service-level agreements were met,
• Fostered collaboration, accountability, and continuous improvement, and
• Aligned platform operations and evolution with organizational strategic plans and statewide technology direction.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 12/19/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Industrial Relations

Cert Mailing Address Sacramento

Attn: Certifications Unit

2180 Harvard Street Suite 160

Sacramento , CA 95815

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Industrial Relations

Cert Drop Off Address Sacramento

2180 Harvard Street Suite 160

Sacramento , CA 95815

08:00 AM - 04:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - Please see Special Requirements section of the posting for instructions on the Statement of Qualifications.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.