SIAM ServiceNow Business Analyst

Role: SIAM ServiceNow Business Analyst

Location: Chicago, IL

6+ Months Contract

Required Qualifications

• 10-12 years of proven experience in designing and implementing SIAM frameworks and ServiceNow solutions at an enterprise scale.
• In-depth knowledge of ServiceNow architecture and comprehensive experience with modules relevant to SIAM.
• Advanced business and technical writing skills with a proven ability to create clear, client-facing documentation and engagement collateral.
• Strong understanding of infrastructure, networks, databases, and web technologies in relation to ServiceNow integrations.
• Exceptional communication, leadership, and stakeholder engagement skills across all organizational levels.
• Demonstrated ability to work independently, lead complex integration challenges, and drive consensus among diverse stakeholder groups.
• Experience conducting SIAM/ServiceNow maturity and health check assessments to inform strategic improvements.

Preferred Qualifications

• Expertise in methodologies from the Service Integration and Management Book of Knowledge (SIAMBoK).
• ServiceNow Certified System Administrator (CSA) and Implementation Specialist certifications.
• Proven experience with multi-vendor environments and service integrator delivery models.
• Deep knowledge of governance frameworks, performance measurement, and continuous service improvement practices