ServiceNow Solutions Architect

Position Title: Solution Architect Lead

Position Location: Hybrid - 3 days in office, 2 remote (will most to onsite 5 days a week in 2026)

• Pittsburgh, PA
• Strongsville, OH
• Dallas, TX
• Brimingham, AL
• Phoenix, AZ
• Miamisburg, OH
• Philadelphia, PA
• Jacksonville, FL
• Rocky Mount, NC

We are seeking a senior ServiceNow Solutions Architect to lead the design, implementation, and governed adoption of the Common Service Data Model (CSDM) across the enterprise. This role will develop scalable service-centric architectures, align platform teams to out-of-box standards, and drive cross-module value realization across CMDB, ITSM, ITOM, SPM/APM, and SACM.

Key Responsibilities

• CSDM & CMDB Architecture: Establish and maintain the enterprise CSDM blueprint, provide prescriptive service-modeling guidance, and champion configuration over customization.
• Service Modeling & Mapping: Lead the service mapping strategy to align Application Services and Technical CIs to CSDM.
• Portfolio & Product Alignment (SPM/APM): Integrate SPM and APM data models with CSDM to support enterprise portfolio insights.
• Data Governance & Quality: Define data ownership and governance practices, implementing quality controls and validation gates.
• Integration & Compliance: Architect integrations that support CMDB/CSDM data exchange and ensure alignment with standards and policies.
• Technical Leadership & Enablement: Serve as the Design Authority, create architecture artifacts, and mentor delivery teams.

Required Qualifications

• 10+ years in enterprise architecture or platform engineering, including 5+ years implementing CSDM and CMDB at scale.
• Demonstrated success delivering out-of-box ServiceNow solutions spanning ITSM, ITOM, SPM/APM, and SACM.
• Deep expertise in Service Mapping, Discovery, CI class modeling, and data-quality automation.
• Strong background in integrations (REST/SOAP, IntegrationHub), data modeling, and governance processes.

Preferred Certifications

• ServiceNow CSA and CIS certifications (ITSM, SPM/APM, ITOM, CMDB/Discovery).
• CAD (Certified Application Developer); ITIL v4 Foundation.

Consulting Solutions and its family of companies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at: requests@consultingsolutions.com