ServiceNow Developer/Integration SME

ServiceNow Developer/Integration SME Role Summary

This role involves designing and implementing Service Now transformation plans for customers, ensuring alignment with other Tower go-live initiatives. The ideal candidate will have hands-on experience in configuring SLA features, approvals, notifications, foundation data, and workflow customization. Key Responsibilities:

• Analyze customer ITSM tools scope/integration and develop a design and implementation plan for Service Now.
• Hands-on development of complex functionality in multiple functional areas within ServiceNow, including Incident Management, Problem Management, Change Management, Self Service Portal, Knowledge Management, Service Catalog, and Requests.
• Configure SLA features, approvals, notifications, foundation data, and Workflow customization.
• Develop Business Rules, Client-side scripts/Server-side scripts, Script Includes, Scripting, and Flow Designer.
• Install and configure MID Servers.
• Develop Integrations using Integration Hub, Rest APIs, Azure AD, SSO, E-bonding, Inbound/Outbound Integrations.
• Support processes aligned to ITIL best practice.