Onsite Administrator

About the Job

As an Onsite Administrator, you will be responsible for monitoring systems, detecting performance issues, and resolving technical problems using established protocols. You will engage with customers to ensure their satisfaction, conduct routine installations and configurations, and execute scripted change management activities. Key Responsibilities

• Monitor systems to detect performance issues and resolve technical problems on assigned hardware and software platforms/applications.
• Identify incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols.
• Conduct routine installations and configurations, and proficiently assemble and integrate system/products, all in accordance with standard protocols.
• Respond to common service, product, technical, and customer-relations inquiries, addressing problems promptly and appropriately.
• Execute approved and documented scripted change management activities, adhering rigorously to incident, change, and problem management processes.
• Maintain daily production goals and consistently exceed contract-required response times.